Luckinbath Products including natural stone wash basins, MFC bathroom cabinets and stainless frames have a 3 year limited warranty.

  • All Luckinbath Products are warrantied against manufacturing defects like cracking and warping as well as maintaining a clear waterproof finish.
  • Warranty does not cover wear of materials or parts that are subject to normal wear.
  • Warranty does not cover cracking of wash basins by thermal shock (quick temperature changes from hot to cold and vice versa).
  • Warranty does not cover any color and /or vein difference, natural spots or marks on stone products.
  • Warranty does not extend to items that are physically damaged under abnormal operating conditions as a result of misuse.
  • Warranty does not extend to items that are damaged due to improper installation.
  • Warranty on stainless steel frames only applies to the structure only, not extend to the scratches caused by daily use or improper maintenance.
  • Warranty does not cover free gift products like “siphon and drain plug”.
  • Warranty does not cover assembly and dismantling costs; the costs that directly or indirectly arise from assembly or disassembly are also not covered by the warranty.
  • Warranty covers cost of shipment of repaired/replaced items to the Netherlands only. The customer is responsible for shipping costs for the repaired/replaced item that are in excess of NL shipping costs as well as any taxes, duties and brokerage fees on the repaired/replacement item returned to the customer.

Luckinbath suggests to check the product when assembling and/ or installing for damage and / or defects.

After assembly / installing, Luckinbath is no longer liable for damage or defects.

In case of any complaints, please contact Luckinbath sales representative or by email

Luckinbath will respond to solve the problem within three (3) working days.

Luckinbath may warrant, depending on the situation, by repairing the damage, replacing the products or compensate the products.